General terms and conditions of BalticProducts.eu – Handelshus Flygel & Partner AB Last update: 01.01.2016
The following conditions apply to all contracts, deliveries and other services. Deviations, also those due to deviations in the terms and conditions of the customer, expressly require our written confirmation.
The online shops http://www.balticproducts.eu are operated by Handelshus Flygel & Partner AB.
a) Our internet offers, mail shots, newsletters, catalogues and other advertising are non-binding and without engagement. We expressly reserves the right to change, add to or delete our offers in part or completely without prior notice. Furthermore, we reserves the right to temporarily or permanently stop publishing offers in the internet or in printed media.
b) The portrayal of the products in an online shop does not constitute a legally-binding offer they simply constitute a non-binding online catalogue. By clicking the “now order” button you place a binding order for the goods located in the shopping basket. Confirmation of the receipt of order takes place immediately following the sending of the order. The contract of sale arises through our separate acknowledgement of order or the delivery of the goods. These constitute consent that Handelshus Flygel & Partner AB will thereafter be permitted to inform the customer by e-mail or post of our offers. The customer is free at all times to rescind this permission. This can be done in the comments section of the order, by separate e-mail or by post. Should we not receive such a notification from the customer it is assumed that the customer agrees to the sending of newsletters to their e-mail address.
c) Auctions: The portrayal of the products in the auction categories of our online shop does not constitute a legally-binding offer they simply constitute a non-binding online catalogue. By entering a bid and subsequently sending it by clicking the “now bid” button you enter into a binding desire to purchase for the good auctioned. Our acknowledgement of bid by reply mail and resulting confirmation of your willingness to purchase take place immediately after you send your bid. If your bid is the highest at the end of the auction, you have made a binding order for the auctioned article on offer. The contract of sale arises through our separate acknowledgement of order or the delivery of the goods.
d) We save the text of the contract and send you the order details and our information regarding the revocation of the contract by e-mail.
e) We reserve the right to make price changes due to exchange rate changes or due to price increases of our suppliers.
f) In the case of special offers the discounted price is only valid as long as stocks last.
g) We would like to point out that the products we offer are made by hand. Manual work is subject to longer production cycles than mass-produced goods on an assembly line. The legislator grants us a period of 30 calendar days to process an order. Our goal is of course to deliver the ordered goods as quickly as possible. Experience has shown that our shipping times are within a maximum period of 14 calendar days.
a) A contract of sale arises between the customer and the Company Handelshus Flygel & Partner AB - Kantavägen 47 - SE38040 Orrefors, represented by its proprietor Mr Gunter Flügel. Any enquiries or complaints should be sent to this address.
b) The business object of the contract is the sale of the goods we offer and arises upon order by post, fax, telephone, or by internet and by the resulting acceptance of the order by our company in the form of a written acknowledgement of order or the delivery of the goods ordered.
a) Additional transport costs arise for deliveries. These are to be borne by the customer. In the case of deliveries to Switzerland and other non-EU countries additional customs duties and charges arise.
b) In the case of payment by cash on delivery additional charges arise.
c) For very urgent deliveries we can, if requested, arrange for express delivery. In this case we charge you for the additional costs arising.
d) Delivery takes place at the customer’s risk. As soon as the good has been handed over by the Handelshus Flygel & Partner AB to a transport company the risk is transferred to the customer. This also applies in the case of partial deliveries. Delivery will be made to an address given by the customer. If the purchaser is a consumer according to Section 13 of the Civil Code the risk of accidental loss and accidental deterioration of quality is first assigned to the purchaser upon the handing over the good this also applies in the case of sale by delivery. The handing over is unaffected even if the purchaser delays the acceptance of the goods.
e) We reserve the right to make partial deliveries in reasonable quantities if goods are not available. In this case each delivery will be invoiced separately.
f) Should it emerge that the good is not available although a corresponding covering transaction has been concluded, we reserve the right not to fulfil the contract of sale. In such a case the customer will be informed without delay. Any payment made by the customer will be credited and, if requested, repaid immediately. Further claims of the customer against Handelshus Flygel & Partner AB are excluded.
g) Please be advised that the products we offer are handmade. Supplies subject to longer production cycles than on the assembly line made mass production. The legislature gives us to process an order, a period of 30 calendar days. Our goal is obviously to deliver the ordered goods as soon as possible. Experience our shipping times are in a period of up to 14 days.
h) The goods are to be checked immediately on receipt by the customer or their representative for damage caused in transit. Any damage caused in transit is to be reported immediately in writing. Damage caused to the packaging must be confirmed in writing to the transport company upon acceptance of the good.
i) Delivery is to be effected from Sweden according to the customs export regulations valid in Sweden. The customer undertakes to declare the goods ordered as imports according to the customs regulations in the country of destination. Any duties payable to the relevant customs authorities are to be borne by the customer. We does not accept liability if the goods ordered do not correspond to the import regulations in the country of destination.
You have the right to cancel their order within 14 days.
You can cancel your contract within 14 days without giving a reason. The cancellation period begins on the day on which you or a third party designated by you to receive your order from the competent transporter confirmed. Your withdrawal, you can return, explain by post or e-mail. The revocation must be sent to:
Handelshus Flygel & Partner AB
Mr. Gunter Fluegel
SE 38271 Orrefors
E-Mail: gunter.fluegel at handelshus.se
You have to pay the return.
In the case of an exercised right of revocation the payment and the goods received are to be returned by both parties respectively plus any other benefits obtained such as interest. If the goods to be returned are wholly or partially missing or in a poor condition you are to compensate us to this extent. This does not apply if the damage to the goods was caused exclusively by their examination as would have been possible e.g. in a shop. You can, however, avoid liability to pay compensation if you do not treat the good as your property and do not undertake anything which could affect its value. Goods which can be packed in a parcel should be returned. Goods which cannot be packed in a parcel will be collected. You will bear the cost of returning the goods if the goods delivered correspond to those ordered and if the price of the goods ordered does not exceed 40 Euros or if, in the case of a higher price, at the time of the revocation payment or a contractually-agreed partial payment has not been made. In any other case the return of the goods is free of charge for the customer. The duty to make any payment must be fulfilled within 14 days following the sending of your revocation. End of notification regarding the right of revocation Addendum to information regarding the right of revocation. Please note that the return of articles which have been used, especially those which cannot be resold due to reasons of hygiene, may be subject to a reduction in the refund of the purchase price.
a) Should the customer accept the good or the subject of the contract despite being aware of a fault, they are only covered by the guarantee provisions described in the following if they have informed the vendor of this expressly in writing without delay after receipt.
b) We organise the transport and bear the costs for the return of faulty goods. Please notify us at the following telephone number: +46 (0) 76 775 99 39. If guarantee is claimed we reserve the right for a service partner of the manufacturer or the Handelshus Flygel & Partner AB to remedy the fault.
c) The guarantee period for new goods is two years for private customers and one year for companies. The guarantee period starts when the risk has been transferred.
d) The guarantee period for used goods is one year for private customers and also one year for companies. The guarantee period also starts when the risk has been transferred. The legal regulations remain valid and are not affected.
e) Should faults become apparent, the customer can request repair free of charge during the guarantee period. If the repair is finally unsuccessful, the customer can claim a reduction in the purchase price or withdraw from the contract. Withdrawal from the contract is excluded if the fault is insignificant.
f) Information regarding the duration of repairs is fundamentally non-binding unless a deadline for completion has been agreed in writing.
g) Handelshaus Flygel & Partner AB is liable for damages other than those arising from risk to life, body and health only to the extent that these have been caused by wilful negligence or recklessness, the negligent breach of an important contractual obligation, fraudulent intent, the assumption of a guarantee of quality or the injury to the life, body or health of the purchaser caused by Handelshus Flygel & Partner AB or its agents (e.g. delivery service). Any additional liability for damages is excluded. The regulations of the product liability law remain unaffected. h) If an important contractual obligation is negligently breached the liability of Handelshus Flygel & Partner AB is limited to the foreseeable damages.
a) Payment is to be effected in advance, by direct debit or by Paypal.
b) We reserve the right not to accept payment by cheque and other forms of non-immediate payment. Acceptance is always only on the basis of undertaking to pay. Payment made in foreign currencies is credited on the basis of bank statement.
c) In the case of delay in payment we charge the statutory rate of interest on payments in arrears. Upon issuing the first reminder we levy a fixed charge of €2.50, in the case of further reminders this is increased to €5.00 respectively.
d) If we are entitled to damages due to the non-fulfilment of the contract of sale, we can demand a fixed charge of 20% of the price agreed without proof. We reserve the right to claim higher real damages. The customer is entitled to prove that no, or smaller, damages occurred
e) The refund of the purchase price will be effected within 30 days following the declaration of revocation or the return of the goods if no fault can be determined. If requested we will set off the sum against a new order and credit or debit the resulting difference.
The goods remain the property of the Handelshus Flygel & Partner AB until complete payment is effected. PLACE OF JURISDICTION For business customers Orrefors is the only place of jurisdiction for all disputes resulting from and in connection with the contract. Handelshus Flygel & Partner AB is, however, entitled to institute proceedings in any other place of jurisdiction.
a) Data provided by you will not be passed on to third parties. Your data will only be saved by us for the purpose of fulfilling a contract and for supplying further information. You can request at any time at the address given above that your data is not saved for the purpose of sending information material. We use Google Analytics and eTracker.
b) Due to reasons of security the company Handelshus Flygel & Partner AB only uses the forms of payment Paypal, payment in advance and direct debit. Payment by credit card is not accepted by Handelshus Flygel & Partner AB due to reasons of security.
c) Due to reasons of security Handelshus Flygel & Partner AB saves the customer data required to deal with orders in an external system which is not connected to the internet. Orders received are transferred without delay to this system.
Handelshus Flygel & Partner AB does not accept any liability for the information provided being up to date, accurate, complete or for its quality. Claims against the author, whether for material damages or non-pecuniary damages arising through the use or non-use of the information provided or through the use of incorrect and incomplete information are strictly excluded if there is no evidence that the author was wilful or negligent. NORMAL PERIOD OF LIMITATION The normal period of limitation is 3 years as stated in Section 195 Civil Code. This applies especially in the case of credit notes and sums credited.